VMPro Recording - Files in VRL Folder are .opus Format

Issue Description

Opus files are lightly encrypted for Avaya use and cannot be pulled into ACR/Chronicall for processing. In order for Chronicall/ACR to process the files, they must be in .wav format. This article explains how some partners have had success in making that change.

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Alert
The following steps need to be taken by the partner, as they're outside of our software (Chronicall/ACR) and outside of Xima Software's realm of support. If you have any questions about these steps, please reach out to Avaya for support.

Resolution

First, change the archiving solution in VMPro.
1. Open the VM Pro web application and navigate to Voicemail Pro - System Preferences > General settings.
2. The default Archive Solution will be Media Manager.
3. Change that setting to External.
  - This will make VMPro do the following:
    - Store VRL recordings in .wav format.
    - Store those VRL recordings in /opt/vmpro/VRL.
4. Update your settings and make live.
Change the settings file on the VMPro server.

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Note
Depending on the IPO build, the following may no longer be applicable.
1. Gain root access to the VM Pro server.
2. Edit the vmpro_settings.ini file using the CLI as root to change recordings to WAV format:
  - Open the file: nano /etc/vmpro_settings.ini
  - Change UseOpusForRecordings= from Y to N (e.g., UseOpusForRecordings=N). Default is Y.
  - Save the file changes.
  - Restart Voicemail Pro services after hours: service vmpro restart
Change the VMPro setting UseOpusForVRL to N in the vmpro_settings.ini file using the CLI as root:
- Open the file: nano /etc/vmpro_settings.ini
- Change UseOpusForVRL= from Y to N (e.g., UseOpusForVRL=N). Default is Y.
- Save the file changes.
- Restart Voicemail Pro services after hours: service vmpro restart

The files should now come to the VRL folder as .wav from VM Pro.

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Note
Previous .opus files will not be processed — we'd encourage removing or archiving them out of the VRL folder.

Updated about 4 hours ago