Configuring SIP Devices On Avaya CM

Required Configurations for SIP Devices to Be Properly Logged from Chronicall

1. The 96XX station must be provisioned as a 9600SIP station with Communication Manager Release 5.1 and later.
   • 4620SIP is used with Communication Manager Release 5.0.
2. The 16CC Agent Deskphone must be provisioned as a 4620SIPCC station or 16CC, depending on the Communication Manager release.
3. On page 6 of the station form, the identified station must have the "Type of 3PCC Enabled" field set to "Avaya."
   • By default, in some Communication Manager releases the setting is "None."
4. "Avaya Environment" must be set to "Auto."
   • This setting is accessed through the telephone using the craft configuration interface (mute-c-r-a-f-t-#), accessing the SIP settings, then SIP Global Settings, then "Avaya Environment."
5. The T-LINK (CTI-link) must be provisioned as an ADJ-IP link.
6. On the trunk group form for the trunk group that is sending the call to the SIP station, the "Numbering Format:" on page 3 must be set to "local."
7. The station must use a TLS signaling link between the station and the System Manager.