This column shows the Feature ID associated with the agent's feature within the Chronicall database
This column shows the type of feature that corresponds to the ID. The standard report will display Extension login, Group login, or Do Not Disturb (AUX).
This column will only display data for the Group login features and will display the group associated with the login. Remember, if you have purchased the Agent Dashboards module, you have the option to assign Reason Codes. Reason Codes provide further information into why your agents are on Do Not Disturb (AUX), and to why they're logging out of their group(s) and extension.
This column shows the start time of the feature. (e.g., Group/Extension login, Do Not Disturb (AUX), etc.) (Format: 21 Apr 2011 17:13:37)
This column shows the end time of the feature. (e.g., Group/Extension login, Do Not Disturb (AUX), etc.) (Format: 21 Apr 2011 17:13:37)
This column shows the total duration of time the agent spent in the given feature.
Updated 7 months ago