This report is primarily used to track an agent's login times and duration; however, it can also be used to track other features such as Do Not Disturb duration. If using this report to track an agent's time, be sure to select Extension Login from the list of features in the Report Runner Window.
- The ID associated with the agent's feature within Chronicall's database.
- Shows the date and time that the agent initiated the feature. (e.g., the date and time that they logged in.)
- Shows the date and time that the agent ended the feature. (e.g., the date and time that they logged out.)
- Shows the total duration that the agent was logged into their extension.
Updated over 4 years ago