There are three main styles of reports that you can choose from and create.
- Summary Reports
- Detailed Reports
- Time Interval Reports
When creating reports, you will be asked to select the style of report that you would like to create.
To determine what style a report will be, see the "Rows" column. This will determine the style of report.
Summary Reports - In the Rows column of a summary report, you will typically see one of the following:
- Agent Name
- Group Name
- Caller ID
- Phone Number (External, Local, etc.)
- Call Direction
- Account Code
There are some less common options as well (e.g., Reason Code, Role, Scorecard Campaign, System, Tag, and Trunk).
Detailed Reports - In the Rows column of a detailed report, you will see only three options:
All three options have one thing in common, they will have the word ID in the column.
Time Interval Reports - In the Rows column of a time interval report, you will see one of many different time intervals such as:
- Hour of Day
- Days of Week
- Weeks of Month
- Months of Year
Updated over 2 years ago