Recording Library Report License Requirements
This report is a Campaign report, which means that it requires the Chronicall Recording Library module.
Note: To learn how to create a Scorecard Campaign, click here.
Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database. This report will also display the agent/group involved with the call.
- Shows the score(s) for the associated question(s) associated with the given campaign.
It's important to know that the report will provide an individual column for each question found in the campaign. This provides an individual score for the individual questions found on the campaign (See below).
Each style of question will provide a different value
- Yes/No Questions
- Yes = 10
- No = 0
- Scale of 1-10
- The score for a scale of 1-10 question will be based on the score given. If the score given is '8' it the question will be worth 8 points. If it's '1', the question will be worth 1, etc.
- Free-form (Text) Questions
- Free-form questions hold no value, however, the report will display the answer given if an answer is provided.
Shows the combined average for all question scores for the campaign.
Updated over 2 years ago