Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
Shows the date and time that the given call started.
Shows whether the given call was an inbound, outbound, or internal call.
Shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party.
- For outbound calls, this is the dialed party number.
- For internal calls, this field is blank.
Shows the total number of Queue Callbacks scheduled for the selected skill(s).
Shows the number of Queue Callbacks attempted for the selected skill(s). This means that Chronicall attempted to call back the caller.
Shows the number of scheduled callbacks that were accepted by the recipient upon callback.
Shows the number of scheduled callbacks that were missed by the recipient upon callback. This means either the recipient did not answer the callback, or they didn't press a button to accept the callback.
Shows the number of times that the callback recipient selected to snooze the call upon callback.
This event will appear during a callback attempt after a callback when the callback is aborted. A callback is considered aborted after the Max Callback Attempts limit is met (configured within System Settings).
Shows the last event that was associated with the given call. (i.e., callback snoozed, callback abort, etc.)
Shows the last agent that was associated with an event in the given call.
Shows the total duration of all talking events in the given call.
Updated about 4 years ago