Exporting and Importing Audio Files for the Recording Library

This article covers the steps on how to export all your audio recordings from Chronicall / Avaya Call Rerpoting, and how to import them as well once you have a backup.

This can be helpful if you are performing a server migration (Note: Ensure Chronicall versions are the same between servers before migrating), or you are trying to condense multiple Recording Libraries.

Applicable for Chronicall / ACR versions 4.4.3 and above.

Steps to Backup Audio Recordings

Sign into Chronicall Desktop as an Administrator
Select Admin (System) > Manage Backups
Select Click here to define date range, and select the date range you would like to back up
1. Note: If you select the Download All Recordings checkbox it will override the date selection and download every audio recording.
Select the format you would like to download the recordings in
Select Get Estimate to see how many audio files your current selection will download, and how large the audio files in total will be
You should see this message letting you know the download has started
Once it has finished compiling and downloaded, you should be able to find it in your downloads folder
Move the .zip file as shown above to the new server you would like to import from

Steps to Restore Audio Recordings

Sign into Chronicall Desktop as an Administrator
Select Admin (System) > Manage Backups
Select Import Recordings
Select the Recording Library you are using
Select the Recording Pool you would like to audio recordings merged into
1. NOTE: This is where the audio recordings will be uploaded to, so be sure to pick a drive with plenty of storage space
Click Select a zip file to import
Select the file you would like to import, and then click Open
Select Start Upload to begin the upload
Once the audio files have finished uploading, you will see an Upload success! message as shown below