Outbound Calls by External Party

The Outbound Calls by External Party report provides the ability to report on outbound calls made by your agents to specific *external numbers. You will be able to select the desired external numbers when running the report. Columns on this report will display calling party, location, call duration, and start time.

The Outbound Calls by External Party report is a detailed report. This means that every line of the report represents one phone call. In addition to being a Detailed report, it is sub-grouped by external number. This means that the report will be broken down into an individual mini report for each of the selected external numbers. You will then be able to easily see which calls are associated with which numbers. To see a mini report of a dialed party number in full detail, click "open," which is located at the end each party number's column.

*An external number (or external party) is a number that has origins from outside of your phone system.

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Column Descriptions


Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the Chronicall database.


Calling Party

Shows the first agent who dialed the external number. This is the agent who initiated the call.


Location

Shows the name of the city and state/province/country from which the external party is receiving the call.

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Location

This is determined based on the central office code associated with the first six digits of a standard ten-digit number. This column can show data from any country that uses the ten-digit standard.


Call Duration

Shows the entire amount of time between when the call started and ended. This is how long the call lasted.


Start Time

Shows the date and time that the call started.