BlueDB - Merging Two Databases

Summary

As of Chronicall/Avaya Call Reporting builds 4.4.3 and newer, you can merge two separate BlueDB instances.

You need to have a backup of an existing database ready to merge into your existing database.

📘
Note
We recommend taking a database backup of both instances before attempting a merge, so you can revert the database if any issues arise.

Sign in to Chronicall Desktop as an Administrator.
Select Admin (System) > Manage Backups.
Select Merge Databases.
Click Select a database backup zip file to import, then select Start Upload.
Select the database you'd like to merge into the existing database, then click Open.
You should see a message stating that the database merge has started.

🛑
Alert
Do not stop or restart services during this process.

You can check the progress of the merge by selecting Merge Databases again.
Once complete, run a Cradle to Grave report to confirm all the data from both databases shows up in historical data.