Calls by External Party

The Calls by External Party report allows you to search for external party numbers* in your database using detailed criteria. Each call that involves a matching external party will be listed in the rows of the report. The call's call direction and the matching external party are displayed alongside other general information about the call. Entering nothing into the external party filter will allow all external parties into your report.

This report is a Call Detailed report. This means that each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same timeframe, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

An external party (or external number) is a number that has origins from outside of your phone system.

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Column Descriptions


Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.


Call Direction

Shows whether the given call was an inbound, outbound, internal, or intersite call.

  • Inbound - When an external party calls you. The call originates outside of your system and comes into your phone system.
  • Outbound - When you call an external party. The call originates inside your system but goes outside of your system.

External Party

Shows the phone number of the external party associated with the given phone call.

  • For inbound calls, this is the number of the calling party.
  • For outbound calls, this is the dialed party number.

Internal Party

Shows the phone number of the internal party associated with this call.

  • For inbound calls, this shows the dialed party number.
  • For outbound calls, this shows the calling party number.

Initial Agent

Shows the first agent that participated in the given call.


Talking Duration

Shows the total duration of all talking events in the given call.


Start Time

Shows the date and time that the given call started.


Call Duration

This shows the entire amount of time between when the call started and ended. This is how long the call lasted.