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Realtime and Dashboard License Required

This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat

Screenshot

Field Descriptions

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Feature Type

Displays the used Feature (DND, Extension Logout, Group Logout).

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Reason Code

Shows the Reason Code that was used.

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Start Time

Shows when the Feature started.

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End Time

Shows when the Feature ended.

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Duration

Duration of the Feature.

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