Agent Reason Code Trace


Realtime and Dashboard License Required

This report will only work for agents that are licensed with an agent realtime seat and a dashboard seat


Field Descriptions

Feature Type

Displays the used Feature (DND, Extension Logout, Group Logout).

Reason Code

Shows the Reason Code that was used.

Start Time

Shows when the Feature started.

End Time

Shows when the Feature ended.


Duration of the Feature.