Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
The text displayed when the caller calls (e.g., Xima Software).
Shows the phone number of the internal party associated with this call. In the case of this report, this shows the dialed party number.
Shows the phone number of the external party associated with the given phone call. In the case of this report, this shows the calling party number.
Shows the last Hunt group that was associated with the given call.
If an agent was involved with the call, this shows the last agent that was associated with an event in the given call.
Shows the last event that was associated with the given call. This field excludes drop events. In the case of abandoned calls, this will be any event other than a talking or voicemail event (i.e., hold, park, queue, ringing, etc.).
Shows a check mark if the given call was answered; shows blank if the call was not answered.
Answered Abandoned Calls
Abandoned calls can be calls that were at one point answered. For example, if the receiving agent answers the call, then places the calling party on hold and the calling party hangs up while in the Hold state, this would be considered an abandoned call. Again, this is because it ended in an event other than a talking or voicemail event.
Shows the date that the given call started. (Format: 21 Apr 2018)
Shows the time that the given call started. (Format: 17:13:37)
Shows the time that the given call ended. (Format: 17:13:37)
Shows the entire amount of time between when the call started and ended. This is how long the call lasted.
Updated about 1 year ago