Note: An active Xima Care contract is required in order to contact the Support Team. When contacting us by phone you will be prompted to provide your Chronicall Serial Key in order to validate your Xima Care coverage.

• Your serial key can be found on the Chronicall or Avaya Call Reporting home screen under Help > About Chronicall / Avaya Call Reporting.

Web Ticket

For any non-emergency, please submit a ticket using the following link:

Create New Ticket

Phone

For urgent, time-sensitive issues, you can contact us by phone during the hours listed below:

After Hours

For urgent, time-sensitive severity 1-2 issues, customers with Premium Xima Care may contact us outside of our normal business hours. Severity definitions can be found within our Xima Care Agreement (see section 5.4). Go to this page and enter your serial key for further instructions.

Office Closed / Observed Holidays