- Call ID that corresponds to the call within Cradle To Grave and the database.
- The text associated with the caller's Caller ID (name of the Inbound caller).
Note: Chronicall receives caller ID information based on basic, simple caller ID. If the phone service provider of the caller provides the information, Chronicall will display it. If it doesn't, then it won't.
The caller's phone number (sometimes referred to as an External NumberExternal Number - An External Number (or External Party) is a number that has origins from outside of your phone system).
The digits the caller dialed as sent by your telephone service provider.
The time that a call spent ringing a selected agent.
The time spent talking the selected agent.
The total duration from start to finish for the call.
Signifies if the call was answered, which means that there was a talking event with the given agent. "True" means it was answered. "False" means that it was missed by the agent.
Signifies the start date and time for the phone call.
Updated about 2 years ago