Realtime License Required
This report will only work for agents that are licensed with an agent Realtime seat.
- The ID associated with agent's feature within Chronicall's database
- The type of feature that corresponds to the ID. The standard report will display Extension login, Group login, or Do Not Disturb.
This will only display data for the Group login features and will display the group associated with the login. Remember, if you have purchased the Agent Dashboards module, you have the option to assign Reason Codes. Reason Codes provide further information into why your agents are on Do Not Disturb, and to why they're logging out of their group(s) and extension.
The start time of the feature. (e.g., Group/Extension login, Do Not Disturb, etc.)
The end time of the feature. (e.g., Group/Extension login, Do Not Disturb, etc.)
The total duration of the feature.
Updated about 3 years ago