Adding Newly Purchased Licenses

This article provides the proper steps for how to add newly purchased licenses to your Chronicall/ACR server. Most licenses should propagate after the nightly Phone Home, but if they are needed sooner follow the below steps.

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Warning

This will require a Chronicall/ACR service restart which will take down logging and functionality. It is recommended that you stop the Chronicall/ACR service(s) after-hours.

Before continuing to any of the steps, please create a backup of the existing Chronicall settings.xml inside the main Chronicall directory as a precautionary measure

Steps

1. While on the Chronicall/ACR server, stop the Chronicall/ACR service(s)
   1. Make sure that all Chronicall/ACR browsers on the server are closed
2. Move the license.bin file to another folder to back it up
3. Start the Chronicall/ACR service(s) back up
4. Verify a new license file was replaced in the same directory
   1. The license.bin file's Date Modified should change
5. From there, you should be able to open a new Chronicall/ACR browser and see your newly purchased licenses under the tab labeled "User Management"
6. If you have issues obtaining an updated license, please see the "How to manually add your license file" section at the bottom of this article