Reason Code Report
This is a legacy report, which means it is a report for those who still have older versions of the software. To view the help article for the newer versions, visit Agent Reason Code Trace .
This report lists the Reason Code(s) and the Feature Type that they were used with.
Realtime and Agent Dashboards Seat Required
This report will only work for users and agents that are licensed with an agent Realtime seat and an Agent Dashboards seat.
Screenshot
Field Descriptions
Feature Type
Displays the used feature (DND, Extension Logout, Group Logout)
Reason Code
Shows the Reason Code that was used
Start Time
Shows when the feature started
End Time
Shows when the feature ended
Duration
Duration of the feature
Updated almost 4 years ago