User Outbound Summary
The User Outbound Summary report is a User Summary report. This means that the report will display one line per user selected and displays a summary of their various outbound call statistics.
It's important to know that in situations where the calling user is logged into multiple Hunt groups simultaneously, Chronicall will not be able to distinguish which outbound calls belong to which Hunt groups. However, if you have purchased the Agent Dashboards module, when making an outbound call, a licensed Agent Dashboards user will be presented the option to select for which Hunt group the call is being made.
- Displays the names of the selected users in alphabetical order.
- Shows the total number of outbound phone calls wherein the user(s) participated.
Total Call Duration
- The total duration (start to finish) of all calls wherein the user(s) participated.
Total Dialing Duration
- The combined total duration of all dialing events for the user.
Avg Dialing Duration
The average duration of all ringing events for the user.
Total Talking Duration
The combined total duration of all talking events for the user.
Avg Talking Duration
The average duration of talking events for the user.
Updated almost 2 years ago