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List of Standard Reports

This list provides the ability to see a list of all standard reports and the licenses they require to be run.

Standard Reports and Licensing

Although the Standard Report license provides access to all reports, there are several reports that require further licensing. The list of reports below will be separated into the following categories

  • Standard Reports (no further licensing required)
  • Campaign Reports (Requires Recording Library)
  • Account Code Reports (Requires Agent Dashboards)
  • Realtime Feature Reports (Requires Realtime and occasionally Agent Dashboards)
  • Queue Callback or QCB Reports (Requires Queue Callback)
  • Web Chat or Chat Reports (Requires Web Chat)

Standard Reports

Campaign Reports

Campaign Report Licensing Requirements

Campaign reports require the Recording Library License

Queue Callback Reports

Queue Callback Report Licensing Requirements

Queue Callback reports require both the Skills based agent license as well as the queue callback license.

Web Chat Reports

Web Chat Report Licensing Requirements

Web Chat reports require both the Skills based agent license as well as the Web Chat license.

List of Standard Reports


This list provides the ability to see a list of all standard reports and the licenses they require to be run.

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