A Call ID is an ID number that corresponds to the calls within the database.
Shows whether the given call was an inbound, outbound, or internal call.
Shows the phone number of the internal party associated with the given phone call (i.e., the number that the caller dialed).
Shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party.
- For outbound calls, this is the dialed party number.
- For internal calls, this field is blank.
Shows the first agent that participated in the call.
Shows the total talking duration of the call.
Shows the date and time that the given call started.
Shows the total duration of the call from beginning to end.
Updated about 4 years ago