The Station and Agent Outbound Calls report displays a list of outbound calls wherein the selected stations/agents participated.

The Station and Agent Outbound Calls report is a Detailed report. This means that each line on the report will represent one individual call and will provide details for each call. Each line provides a "Call ID." The Call ID is a number that is associated with the call in the Chronicall database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave/Call Detail View for the same timeframe, paste it in the Quick Search tool (look for the magnifying glass icon in the top left hand corner of Cradle to Grave/Call Detail View), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

This report will display the statistics individually in sub-report fashion. This means that each station/agent will be represented individually by a mini report within the report.

*In situations where the calling station/agent is logged into multiple skill groups simultaneously, Chronicall will not be able to distinguish which outbound calls belong to which skill groups. However, if you have purchased the Agent Desktop module, when making an outbound call, a licensed Agent Desktop agent will be presented the option to select for which skill group the call is being made.