This column shows the Call ID for each call. A Call ID is an ID number that corresponds to the calls within the Chronicall database.
This column shows the phone number that the agent dialed when making the outbound call. This is the phone number of the client receiving the call.
This column shows the amount of time that the station/agent spent dialing for each outbound call
This column shows the combined duration of all talking events on the call
This column shows the entire amount of time between when the call started and ended. This is how long the call lasted
This column shows a check mark if the given call was connected, meaning it was answered by the receiving party; shows blank if the call was not answered
This column shows the date and time that the given call started. (Format: 21 Apr 2011 17:13:37)
Updated over 2 years ago