Agent Licenses

In addition to being licensed in Chronicall, there are two additional licenses that can be purchased and assigned to agents: Realtime Agent Seat licenses and Agent Dashboards licenses.

Realtime Agent Seat Licenses

Realtime Agent Seat Licenses are a per agent license meaning that they are not shared licenses. They must be assigned to the specific agents that you wish to monitor in Realtime.

(For more information on Realtime see Realtime Overview)

Realtime provides four main functions:

• Agent Timeline
• Group Timeline
• Realtime Stats
• Realtime Alerts and Triggers

Agent Dashboards

Agent Dashboards licenses are concurrent licenses, meaning they can be shared.

Note: Agent Dashboards requires a Realtime Agent Seat license be assigned to the selected agents. In other words, you will not be able to assign agents an Agent Dashboards license unless the agent already has a Realtime Agent Seat License assigned to them.

Agent Dekstop provide agents three main items:

• Desktop Values
• Account Codes
• Reason Codes