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WebService Integration

This integration allows Chronicall to send data to an external web service.On specific predefined events, Chronicall will make an HTTP request to the external web service with information about the call or chat related to the event.

Note: For this feature, you must be updated to version 4.0.9 or newer.

Use Cases

  • Push a recording link to Salesforce each time a phone call is recorded
  • Notify another system (like a CRM) to create a record each time a phone call finishes

Expected User Experience / Workflow

  • You research the target CRM or Web Service and find out what URL and data is required for the POST or GET request.
  • Create a new “Web Service Integration Profile” with the required parameters.
  • Use the Test option to ensure the HTTP Request is generated correctly and handled properly by the target Web Service.
  • Note: Requests originate from the Chronicall server so the server must have the appropriate network and internet access.

Web Service Integration Profile Configuration

Profile Name: A name to identify the API Enabled WebService Profile
Target URL: This is the base URL of the request. Chronicall will make a request to this URL if a call meets the given criteria
Triggering Call Criteria: This will trigger when a call finishes. This list of criteria will be applied to the call to see if the call should trigger a request. If there are no criteria, then every call will trigger a request. If there are criteria and the call meets all the criteria, then the request will be triggered.
HTTP Method: The HTTP method of the request
URL Parameters: These are optional parameters that can be included with the request. These parameters can include call data from the call that meets the condition.
HTTP Headers: Optional custom headers to be sent with the request

Debugging

There is a Chronicall Log Filter named “API Server Request” that can be enabled to find issues with the screen pop.

Updated about 21 hours ago

WebService Integration


This integration allows Chronicall to send data to an external web service.On specific predefined events, Chronicall will make an HTTP request to the external web service with information about the call or chat related to the event.

Note: For this feature, you must be updated to version 4.0.9 or newer.

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