User Inbound Summary

The User Inbound Summary report is a Summary report. This means that each user selected will be displayed on their own individual line next to their specific statistics for the given report.

The User Inbound Summary report displays one line per user selected and displays a summary of their various inbound call totals for the specified time frame. This will provide an overall look at their performance in regards to inbound calls.

Column Descriptions

User

Displays the names of the selected users in alphabetical order.

Total Calls

Shows the total number of inbound phone calls for which this user was associated.

Total Call Duration

The total duration (start to finish) of all calls the user participated on.

Total Ringing Duration

The total duration of ringing events for the user.

Avg Ringing Duration

The average duration of ringing events for the user.

Total Talking Duration

The total duration of talking events for the user.

Avg Talking Duration

The average duration of talking events for the user.

Answered Calls

The total number of inbound phone calls answered by the user.

Percent Answered

The percentage of inbound calls answered by the user.