Chronicall

I am John Doe

And I'm a Photographer

Page Content..

Avaya IP Office - Server Requirements

This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.

Format

Downloadable setup file


Database

BlueDB (Open Source)


Web Server

Apache Tomcat


Agent Interface

Web Interface and Chronicall Desktop Application


Avaya IP Office

Release 10.1 and above


IP Office Connection

Release 10.1 and above - Devlink3

Note: Devlink3 requires Avaya CTI Link License


Avaya Licenses Required

IP Office 10.1 +


Virtual Machine

VM Ware and Hyper-V


Agent PC Requirements

  • Windows 7 or higher; 32/64-bit Linux
  • Internet Explorer
  • Java 7 or above
  • Javascript enabled

Server Requirements

Installation Location

Chronicall cannot be installed on the same PC/Server as IP Office Service Edition or the Application Server.

  • Windows 2008 and above
  • Linux (Ubuntu and CentOS recommended and tested)
  • 32/64-bit supported; 64-bit recommended

Reporting

The following chart details the necessary system requirements based upon the number of agents in your phone system. This chart is for those who have Standard Reports only.

Agents
CPUs
System Memory
Java Heap
Disk
Cells Per Year

25

Single Core*

512 MB

128 MB

543.3 MB/yr

820,000

50

Single Core*

512 MB

128 MB

885 MB/yr

1,600,000

100

Single Core*

512 MB

128 MB

1.7 MB/yr

3,200,000

250

Single Core*

512 MB

128 MB

4.2 MB/yr

8,200,000

500

Dual Core

1 GB

256 MB

8.2 MB/yr

16,400,000

1,000

Dual Core

1 GB

512 MB

16.2 MB/yr

32,860,000

3,000

Dual Core

2 GB

1,152 MB

47 MB/yr

98,500,000

*AWS T2 Nano System Requirements - Single core, 512 MB RAM, CentOS 64-bit

Realtime

The following chart details the amount of Realtime storage available for system memory and Java Heap. This chart is for those who have both Standard Reports and Realtime.

Agents
CPUs
System Memory
Java Heap

25

Dual Core

512 MB

128 MB

50

Dual Core

512 MB

128 MB

100

Dual Core

512 MB

128 MB

250

Dual Core

512 MB

128 MB

500

Dual Core

1 GB

256 MB

1,000

Dual Core

1 GB

512 MB

3,000

Dual Core

2 GB

1,152 MB

Recording Storage

The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.

Memory
1 Agent
5 Agents
10 Agents
25 Agents
50 Agents

32 GB

700

140

70

28

14

250 GB

5,461

1,092

546

218

109

500 GB

10,922

2,185

1,092

437

218

1000 GB

21,845

4,370

2,185

875

437

*Assume 8 hours per agent, per day.

Recording Port Server Requirements

The chart below refers to the required specifications needed depending on the agent’s amount of Recording Ports.

10 Recording Ports
11 - 23 Recording Ports
25 Recording Ports
46 Recording Ports
69 Recording Ports

CPU and RAM

Standard Avaya Call Reporting Server Specs

Single Avaya Call Reporting PC
6 GB RAM

Single Avaya Call Reporting PC
6 GB RAM
8-Core Processor or 1 PC for Chronicall & 1 PC for Recording

1 PC for Avaya Call Reporting 1 PC with 6 GB RAM
4-Core Processor

PC with min specs & PC with 8 GB RAM
8-Core Processor

Realtime Agent Seat RAM

The chart below shows the amount of RAM required per Realtime Agent Seat.

1-10
10-25
26-50
51-250
250+ Agents

RAM

4GB

4GB

6GB

8GB

8GB & 2nd server for Realtime Node Software


VRTX CPU & Server Requirements

SIP Trunk Utilization

If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.

Note: It is recommended that no more than two devices are attached to the Chronicall Server. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)

CPU & RAM

1 VRTX - 10 RP:

  • Standard Chronicall Server Specs

1 VRTX 11-23 RP:

  • Standard Chronicall Server Specs

2 VRTX up to 25 RP:

  • Single Chronicall PC w/2 GB RAM
  • Octa Core Processor/1 PC for Chronicall
  • 1 PC for Recording

2 VRTX up to 46 RP:

  • 1 PC for Chronicall
  • 1 PC w/ 6 GB RAM & Quad Core CPU

3 VTRX up to 69 CPU:

  • PC w/ minimum Chronicall specs
  • PC w/8 GB Ram and Octa Core CPU

Avaya IP Office - Server Requirements


This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.