Chronicall

I am John Doe

And I'm a Photographer

Page Content..

Avaya IP Office - Server Requirements

This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.

Format

Downloadable setup file


Database

BlueDB (Open Source)


Web Server

Apache Tomcat


Agent Interface

Web Interface and Chronicall Desktop Application


Avaya IP Office

Release 10.1 and above


IP Office Connection

Release 10.1 and above - Devlink3

Note: Devlink3 requires Avaya CTI Link License


Avaya Licenses Required

IP Office 10.1 +


Virtual Machine

VM Ware and Hyper-V


Agent PC Requirements

  • Windows 8 or higher; 32/64-bit Linux
  • Internet Explorer
  • Java 7 or above
  • Javascript enabled

Server Requirements

🚧

Installation Location

Chronicall cannot be installed on the same PC/Server as IP Office Service Edition or the Application Server.

  • Windows 2008 and above
  • Linux (Ubuntu and CentOS recommended and tested)
  • 32/64-bit supported; 64-bit recommended

Reporting

The following chart details the necessary system requirements based upon the number of agents in your phone system. This chart is for those who have Standard Reports only.

AgentsCPUsSystem MemoryJava HeapDiskCells Per Year
25Single Core*512 MB128 MB543.3 MB/yr820,000
50Single Core*512 MB128 MB885 MB/yr1,600,000
100Single Core*512 MB128 MB1.7 MB/yr3,200,000
250Single Core*512 MB128 MB4.2 MB/yr8,200,000
500Dual Core1 GB256 MB8.2 MB/yr16,400,000
1,000Dual Core1 GB512 MB16.2 MB/yr32,860,000
3,000Dual Core2 GB1,152 MB47 MB/yr98,500,000

*AWS T2 Nano System Requirements - Single core, 512 MB RAM, CentOS 64-bit

Realtime

The following chart details the amount of Realtime storage available for system memory and Java Heap. This chart is for those who have both Standard Reports and Realtime.

AgentsCPUsSystem MemoryJava Heap
25Dual Core512 MB128 MB
50Dual Core512 MB128 MB
100Dual Core512 MB128 MB
250Dual Core512 MB128 MB
500Dual Core1 GB256 MB
1,000Dual Core1 GB512 MB
3,000Dual Core2 GB1,152 MB

Recording Storage

The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.

Memory1 Agent5 Agents10 Agents25 Agents50 Agents
32 GB700140702814
250 GB5,4611,092546218109
500 GB10,9222,1851,092437218
1000 GB21,8454,3702,185875437

*Assume 8 hours per agent, per day.

Recording Port Server Requirements

The chart below refers to the required specifications needed depending on the agent’s amount of Recording Ports.

10 Recording Ports11 - 23 Recording Ports25 Recording Ports46 Recording Ports69 Recording Ports
CPU and RAMStandard Avaya Call Reporting Server SpecsSingle Avaya Call Reporting PC
6 GB RAM
Single Avaya Call Reporting PC
6 GB RAM
8-Core Processor or 1 PC for Chronicall & 1 PC for Recording
1 PC for Avaya Call Reporting 1 PC with 6 GB RAM
8-Core Processor
PC with min specs & PC with 8 GB RAM
8-Core Processor

Realtime Agent Seat RAM

The chart below shows the amount of RAM required per Realtime Agent Seat.

1-1010-2526-5051-250250+ Agents
RAM4GB4GB6GB8GB8GB & 2nd server for Realtime Node Software

VRTX CPU & Server Requirements

📘

SIP Trunk Utilization

If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.

Note: It is recommended that no more than two devices are attached to the Chronicall Server, and a physical server is recommended. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)

CPU & RAM
1 VRTX - 10 RP:
* Standard Chronicall Server Specs
1 VRTX 11-23 RP:
* Standard Chronicall Server Specs
2 VRTX up to 25 RP:
Single Chronicall PC w/2 GB RAM
Octa Core Processor/1 PC for Chronicall
* 1 PC for Recording
2 VRTX up to 46 RP:
1 PC for Chronicall
1 PC w/ 6 GB RAM & Quad Core CPU
3 VTRX up to 69 CPU:
PC w/ minimum Chronicall specs
PC w/8 GB Ram and Octa Core CPU

Updated about a month ago

Avaya IP Office - Server Requirements


This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.