Calls by Caller ID

The Calls by Caller ID report is a Detailed report. This means that every line of the report represents one phone call. This report allows you to specify search criteria to find Caller IDs in your call database. To see the full details of each Caller ID, click "open," which is located at the end each Caller IDs' column.You can search for specific Caller IDs by entering the entire name, or simply find all Caller IDs that contain a particular word or letter.

It's important to know that the Caller ID is the name of the caller. This information is based on basic Caller ID. If the caller's phone service provider provides the information, it will be presented. If it doesn't, Chronicall will not be able to report on the Caller ID.

In addition to being a Detailed report, it is sub-grouped by Caller ID. This means that the report will be broken down into an individual mini-report for each of the selected Caller IDs. You will then easily be able to see which calls are associated to which Caller ID.

Furthermore, as a Detailed report, each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time frame, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

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Column Descriptions


Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.


External Party

Shows the phone number of the external party associated with the given phone call.

  • For inbound calls, this is the number of the calling party.

Internal Party

Shows the phone number of the internal party associated with this call.

  • For inbound calls, this shows the dialed party number.

Initial Group

Shows the first Hunt group that participated in the given call.


Receiving Agent

Shows the first agent that was a receiving party of an event in the given call.


Answered

This shows a check-mark if the given call was answered, and shows blank if the call was not answered.


Time to Answer

Shows the time it took for the given call to be answered. Time to answer is defined as the time between the call reaching the phone system and the first talking event of the call.
Note:

  • This column only applies to Inbound calls.
  • By default, this column includes Auto Attendant events and other events that are not associated with any particular agent or group.

Talking Duration

Shows the total duration of all talking events in the given call.


Start Time

Shows the date and time that the given call started.


Call Duration

Shows the entire amount of time between when the call started and ended. This is how long the call lasted.