Station and Agent Time Card

The Station and Agent Time Card report is separated into sub-report sections based on the agents you select. Each sub-report section lists the given agent's login and logout times, as well as the time they spent logged in. The number of logins and the total time the agent spent logged in are displayed in the summaries at the top of each section. As long as your agent's log in and out of their phones as they come in or leave for the day, this report can be used to easily track their actual working hours.

The Station and Agent Time Card report is a Feature Detailed report. Features consist of phone activities such as Extension/Group Login, Do Not Disturb (AUX), etc. Each line on the report will represent an instance when the agent logged in, went on Do Not Disturb, etc. To see an agent's feature activities in full detail, click "open," which is located at the end of each agent's column.

*It's important to know that this report requires Realtime Agent Seat licenses and will only provide information for the agents that have been assigned the license.

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Column Descriptions


Feature

This column shows the Feature ID associated with the agent's feature within the Chronicall database


Logged In

This column shows the date and time that the given feature started. In other words, this is the date and time that the agent logged in. (Format: 21 Apr 2011 17:13:37)


Logged Out

This column shows the date and time that the given feature ended. In other words, this is the date and time that the agent logged out. (Format: 21 Apr 2011 17:13:37)


Duration

This column shows the total amount of time that the agent spent logged into their extension.