Group Chat Queue Summary

The Group Chat Queue Summary report focuses on the web chat* queue for the selected groups. This report will provide summary totals for chat count, chat queue accept/missed, and total/average/maximum duration of the client's chat queue duration.

This report is a group summary report. This means that each group selected will be displayed on its own individual line next to its specific statistics for the given report.

The web chat feature requires the Web Chat module license. If the license has not been purchased, and the report is run, the columns will present no information.