Trunk Usage by Time

The Trunk Usage by Time report is a Time Interval report. This means that the report lists performance-related trunk statistics for various time intervals (i.e., hours of day, minutes of hour, days of week, months of year, etc.). The desired time interval can be selected when running the report. This report focuses on the overall traffic passing through the selected trunk(s). Columns featured on this report will display total/inbound/outbound trunk call count, total/inbound/outbound trunk duration, max channel usage, and max trunk saturation.

In addition to being a Time Interval report, this report is will also display the trunk statistics individually in sub-report fashion. This means that each selected trunk will be represented individually by a mini report within the report. To view a trunk's information in full detail, select "open," which will be located at the end of each trunk's column.

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Column Descriptions


Time Interval

On this report, the default time interval is "Hours of Day." However, this column will display the time interval selected when running the report.


Trunk Call Count

Total number of calls passing through the trunk, regardless of direction


Inbound Trunk Call Count

Shows the total number of inbound calls passing through the trunk


Outbound Trunk Call Count

Shows the total number of outbound calls passing through the trunk


Total Trunk Duration

Shows the total amount of time the trunk was in use


Total Inbound Trunk Duration

Shows the total amount of time the trunk was used during inbound calls


Total Outbound Trunk Duration

Show the total amount of time the trunk was used during outbound calls


Max Channel Usage

Shows the maximum number of calls using the trunk simultaneously


Max Trunk Saturation

This shows the maximum percentage of channels in the trunk that were used simultaneously. This also shows a percentage equal to maximum simultaneous calls divided by the number of channels in the trunk.