Emergency Calls

The Emergency Calls report provides the ability for you to report on any number that you consider to be an emergency number. This report focuses on outbound calls by the dialing agent and will provide columns focusing on calling agent, external party, start time, end time, and call duration.

The Emergency Calls report is a Detailed report. This means that each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Chronicall database. It is a useful number because once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same timeframe, paste it in the Quick Search tool (look for the magnifying glass icon in the top left-hand corner of Cradle to Grave), and it will take you directly to the call. This will then allow you to see the detailed events of the call.

It's important to know that this report requires you to specify which numbers you consider to be emergency numbers. This can be done under Admin (System) -> System Settings -> Basic Settings -> Emergency Numbers. For more information on Emergency numbers see Emergency Notifications

Screenshot

Column Descriptions


Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.


Calling Agent

Shows the first agent who dialed on an outbound call. This is the agent who initiated the call.


External Party

Shows the phone number of the external party associated with the given phone call.

Note: This will represent the emergency number dialed.


Start Time

Shows the date and time that the given call started.


End Time

Shows the time that the given call ended.


Call Duration

Shows the entire amount of time between when the call started and ended. This is how long the call lasted.