Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
Shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the person calling in.
Shows the caller ID that the phone system associated with this call.
The Caller ID collected by Chronicall is based on simple, basic caller ID. If the caller's phone service provider provides Chronicall the information, it will be displayed. If the phone service provider does not provide the caller ID, then it will not be presented within Chronicall.
Shows a check-mark if the given call was answered; shows blank if the call was not answered.
Shows the total duration of all Talking events associated with the given caller ID.
Shows the time it took for the given call to be answered.
Time to answer is defined as the time between the call reaching the phone system and the first Talking event of the call.
Time to Answer
- This column only applies to Inbound calls.
- By default, this column includes Auto Attendant events and other events that are not associated with any particular agent or group.
Shows the entire amount of time between when the call started and ended. This is how long the call lasted.
Shows the date and time that the given call started.
Updated over 3 years ago