Inbound Calls by Local Number

The Inbound Calls by Local Number report allows you to see inbound calls that came to specific local numbers. Local Numbers can be main lines, agent direct lines, or any other number dialed by an external party to reach your phone system. For each call, the report will show External Party number with Caller ID, if the call was answered, talking duration, time to answer, call duration and start time.

Note: Entering no criteria will match all local numbers.

This report is a detailed report. As a Detailed Report, each line on the report will represent one individual call and will provide details for each call. (To see a local number in full detail, click "open," which is located at the end each local number's column.) Each line provides a "Call ID." The Call ID is a number that is associated with the call in the Chronicall Database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time-frame, paste it in the Quick Search tool (look for the magnifying glass icon in the top left hand corner of Cradle to Grave) and it will take you directly to the call. This will then allow you to see the detailed events of the call.

In addition to being a detailed report, it is sub-grouped by Local Number. This means that the report will be broken down into an individual mini-report for each of the local numbers selected. You will then easily be able to see which calls are associated to which local number.

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Column Descriptions


Call

Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.


External Party

Shows the phone number of the external party associated with the given phone call.

  • For inbound calls, this is the number of the person calling in.

Caller ID

Shows the caller ID that the phone system associated with this call.

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Caller ID

The Caller ID collected by Chronicall is based on simple, basic caller ID. If the caller's phone service provider provides Chronicall the information, it will be displayed. If the phone service provider does not provide the caller ID, then it will not be presented within Chronicall.


Answered

Shows a check-mark if the given call was answered; shows blank if the call was not answered.


Talking Duration

Shows the total duration of all Talking events associated with the given caller ID.


Time to Answer

Shows the time it took for the given call to be answered.

Time to answer is defined as the time between the call reaching the phone system and the first Talking event of the call.

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Time to Answer

  • This column only applies to Inbound calls.
  • By default, this column includes Auto Attendant events and other events that are not associated with any particular agent or group.

Call Duration

Shows the entire amount of time between when the call started and ended. This is how long the call lasted.


Start Time

Shows the date and time that the given call started.