Inbound Calls by Local Number

The Inbound Calls by Local Number report allows you to see inbound calls that came to specific local numbers. Local Numbers can be main lines, agent direct lines, or any other number dialed by an external party to reach your phone system. For each call, the report will show External Party number with Caller ID, if the call was answered, talking duration, time to answer, call duration and start time.

Note: Entering no criteria will match all local numbers.

This report is a detailed report. As a Detailed Report, each line on the report will represent one individual call and will provide details for each call. (To see a local number in full detail, click "open," which is located at the end each local number's column.) Each line provides a "Call ID." The Call ID is a number that is associated with the call in the Chronicall Database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time-frame, paste it in the Quick Search tool (look for the magnifying glass icon in the top left hand corner of Cradle to Grave) and it will take you directly to the call. This will then allow you to see the detailed events of the call.

In addition to being a detailed report, it is sub-grouped by Local Number. This means that the report will be broken down into an individual mini-report for each of the local numbers selected. You will then easily be able to see which calls are associated to which local number.