This report is a Campaign report, which means that it requires the Chronicall Recording Library module.
Displays the names of the selected agents in alphabetical order.
Provides the total number of scored calls for the given agent for recordings that are associated with the selected Scorecard Campaign.
Shows the score(s) for the associated question(s) associated with the given campaign. The report will provide an individual column for each question found in the campaign. This provides an individual score for the individual questions found on the campaign (see below).
Shows the combined average for all question scores for the campaign.
Each style of question will provide a different value
- Yes/No Questions
- Yes = 10
- No = 0
- Scale of 1-10
- The score for a scale of 1-10 question will be based on the score given. If the score given is '8' it the question will be worth 8 points. If it's '1', the question will be worth 1, etc.
- Free-form (Text) Questions
- Free-form questions hold no value; however, the report will display the answer given if an answer is provided.
Updated about 3 years ago