Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
Shows the caller ID that the phone system associated with this call.
Shows the phone number associated with whoever initiated the call.
- For inbound calls, this shows the phone number (provided by the service provider) that is associated with whoever called in.
Shows the first phone number that was dialed to initiate the phone call.
- For inbound calls, this will be the number that the external party dialed to reach your phone system.
Shows the phone number of the internal party associated with this call.
- For inbound calls, this shows the dialed party number.
Shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party.
This shows a check-mark if the given call was answered, and shows blank if the call was not answered.
Answered Abandoned Calls
Abandoned calls can be calls that were at one point answered. For example, if the receiving agent answers the call, then places the calling party on hold, then the calling party hangs up while in the hold state. This would be considered an abandoned call, again, because it ended in an event other than a talking or voicemail event.
This shows the last event that was associated with the given call. Be sure to take note that this field excludes drop events.
Shows the date and time that the given call started.
Shows the date and time that the given call ended.
Shows the entire amount of time between when the call started and ended. This is how long the call lasted.
Updated about 2 years ago