Troubleshoot a Slow Chronicall Login

If Chronicall is taking a long time to log in / open on an offline server, there are a few things to adjust that might improve the login speed.

Remove Proxy Settings

1. Log in to Chronicall.

2. Navigate to System Settings > Basic Settings.

3. Take a screenshot or note any current proxy settings in case of rollback.

4. Remove any existing proxy settings.

   

5. Save changes.

Adjust the Hosts File

Windows

1. From the Chronicall server, navigate to the following location via Windows Explorer:

   C:\Windows\System32\drivers\etc\

2. Edit the hosts file.

   

3. Add the following lines to the hosts file:

   • 127.0.0.1 ads.chronicall.ximasoftware.com

   • 127.0.0.1 rest.ximasoftware.com

     

4. Save the changes you made.

5. Close Chronicall.

6. Reopen with the new settings applied.

Linux

1. Edit the hosts file with this command:

   nano /etc/hosts

2. Add the following lines to the hosts file:

   127.0.0.1     ads.chronicall.ximasoftware.com
   127.0.0.1     rest.ximasoftware.com

3. Save the changes you made.

4. Close Chronicall.

5. Reopen with the new settings applied.