This presents you with the many Chronicall trainings that are available to you.

Join other Chronicall agents in a live webinar series taught by our own training specialists. Choose only the modules relevant to your company's needs and pick the times most convenient for you. Each webinar provides for Q&A throughout, so you can get the most out of your training and the most out of Chronicall.


Xima Care Required

Access to Xima Training Services requires an active Xima Care subscription. You will be prompted to provide your Chronicall serial key when registering for training.

Chronicall Training

Master the core of Chronicall with these module-specific training sessions. Available training courses include:

  • Realtime / Agent Dashboards
  • Standard Reports and Cradle to Grave
  • Recording Library
  • Custom Reports

Skills-Based Routing and Webchat for Avaya IPO

Learn more about the configuration of skills-based routing, queue callback and external web chat. During this session, you will see how easy it is to manage, customize, and unlock the benefits of using skills-based routing within Chronicall and how it can help your business.

Recent Training Recordings

Unable to make the live training sessions or just need a refresher? Watch the recent training session videos below.

Standard Reports/Cradle to Grave and Recording Library training

Realtime Training

Custom Reports Training

Chronicall Contact Center Configuration (pertains to Avaya IP Office clients only)