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Agent Dashboards API
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Getting Started
Chronicall Guide Home
Product Overview
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Active Directory Integration
Best Practices
Agent Dashboards
Contact Center
Cradle to Grave
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Realtime
Recording Library
Reporting
Software Administration
Reports
Reports Overview
List of Standard Reports
Cradle to Grave
Cradle to Grave - Quick Start Guide
Cradle to Grave Filter Definitions
Cradle to Grave Terminology
How to Adjust Column Layouts
Hidden Fields in Cradle to Grave
Cradle to Grave - Saving Filters
Extension Override Feature
Search for a Specific Phone Number
Run Reports - Java
Run Report - HTML
911 Calls
Abandoned Call Count
Account Code Summary
Advanced Timeframe
Agent Call and Chat Performance Summary
Agent Call Cost
Agent Call Cost Summary
Agent Calls
Agent Call Summary
Agent Call Volume
Agent Chat Summary
Agent Event Summary
Agent Inbound Calls
Agent Inbound Summary
Agent Outbound Calls
Agent Outbound Summary
Agent Performance Summary
Agent Realtime Feature Trace
Agent Reason Code Report
Agent Scorecard Summary - {Campaign}
Agent Summary by Group
Agent Talking Summary
Agent Time Card
Agent Transfer Summary
Audit Events
Base System Totals
Calls by Account Code
Callback Details
Call Details
Call Details (Basic)
Call Direction Summary
Calls by Call Direction
Calls by Caller ID
Calls by Campaign - {Campaign}
Calls by External Party
Campaign Summary - {Campaign}
Chat Volume
Conference Calls
Contact Center Agent Performance Summary
Contact Center Agent Reason Code Trace
Emergency Calls
Event Sequence Call List
Event Sequence Calls by Agent
Event Sequence Calls by User
Excessive (Event Type) by Agent
Excessive (Event Type) by Group
Excessive (Event Type) by User
External Number Summary
Group Abandoned Call Count
Group Chat Queue Summary
Group Chat Summary
Group Event Summary
Group Presented Calls
Group Scorecard Summary - {Campaign}
Group Summary
Group Summary by Agent
Group Summary by User
Inbound Caller ID Summary
Inbound Call Performance
Inbound Calls by Local Number
Inbound Call Service Level
Inbound Call Summary
Inbound Group Summary
Local Number Inbound Summary
Lost Call Summary
Outbound Calls by External Party
Outbound Call Summary
Queued Calls by Group
Queued Call Volume
Queued Summary by Group
Reason Code Report
Roles Call Cost
Roles Call Cost Summary
Scores by Agent - {Campaign}
Scores by Group - {Campaign}
Skill Queue Callback Summary
Skill Queue Call Volume
User Call Cost
User Call Cost Summary
User Calls
User Call Summary
User Call Volume
User Event Summary
User Inbound Calls
User Inbound Summary
User Outbound Calls
User Outbound Summary
User Performance Summary
User Summary by Group
User Talking Summary
User Transfer Summary
Tag Summary
Transferred Inbound Calls Report
Trunk Usage by Time
Trunk Usage Summary
Agent Reason Code Trace
Agent vs. User
Agent / User vs. Group Values
Schedule Report - HTML Version
Schedule Report - Java Version
The Event Sequence Editor
How to Import/Export Reports
How to Import/Export Reports (Java Version)
How to Export a Report
How to Import a Report
Manage Call Cost Profiles
Abandoned Calls vs. Missed Calls
Avaya Communication Manager Reports
Call Detail View
CDR Reports
CM Reports
Group Summary by Station and Agent
Inbound Calls by VDN
Station and Agent Calls Report
Station and Agent Call Summary
Station and Agent Call Volume
Station and Agent Event Summary
Station and Agent Inbound Calls
Station and Agent Inbound Summary
Station and Agent Outbound Calls
Station and Agent Outbound Summary
Station and Agent Performance Summary
Station and Agent Realtime Feature Trace
Station and Agent Reason Code Trace
Station and Agent Summary by Group
Station and Agent Talking Summary
Station and Agent Time Card
Station and Agent Transfer Summary
System Inbound Call Performance
VDN Inbound Summary
Custom Reports
Report Styles
Creating a Report in Java
Creating a Report in HTML
Editing Reports in Java
Editing an Existing Report in HTML
Creating Custom Formulas
Advanced Criteria Editor
Creating a Parameter
Creating a Post-Call Survey (Java Version)
Creating a Custom Report Skin
Custom Report Metrics
Report Filter Criteria
Agent Report Metric Definitions
Account Code Report Metric Definitions
Call Direction Report Metric Definitions
Call Report Metric Definitions
Caller ID Report Metric Definitions
Event Report Metric Definitions
External Number Report Metric Definitions
Feature Report Metric Definitions
Group Report Metric Definitions
Skill Report Metric Definitions
Local Number Report Metric Definitions
None Report Metric Definitions
Reason Code Report Metric Definitions
Role Report Metric Definitions
Scorecard Campaign Report Metric Definitions
System Report Metric Definitions
Tag Report Metric Definitions
Time Report Metric Definitions
Trunk Report Metric Definitions
Recording
Recording Library Overview
Listen to Recordings
Additional Recording Functions
View Active Recordings
Manage Pause Permissions
Manage Recording Rules
Creating a Scorecard Campaign
Scoring a Call with Scorecards
Configuring Recording Library
Configuring Storage Pools
VRTX Configuration
Recording Monitor Live Listen
Configuration of SFTP for Windows
Recording Encryption
Setting Up Caller Consent
Realtime Displays
Realtime Overview
Agent Timeline
Group Timeline
Building a Wallboard - HTML
Building a Wallboard - Java
Using Pre-Built Wallboards - HTML
Realtime Count Definitions
Using Pre-Built Wallboards - Java
Realtime Alerts and Triggers
Using Supervisor View
Creating a Wallboard Loop
Creating Custom Formulas - Java
Creating Custom Formulas - HTML
Installation
Chronicall on Avaya IP Office - Server Installation
Avaya IP Office - Server Requirements
Contact Center (Multimedia) Installation Guide - Avaya IP Office
Updating Chronicall
Stopping and Starting Chronicall Services
Single/Stacked SIP Extension
Routing by Short Code and Tag Identifiers
Salesforce Integration Plugin for Contact Center Agent Client
Linux Fresh Installation Guide
Setting Up Auto Answer for Agents on IP Office
OVA Q&A Sheet - Avaya Version
OVA Q&A Sheet
Avaya CM Server Requirements
Avaya CM - Server Installation
Cisco Server Requirements
Microsoft Teams Integration - IP Office
Cisco Server Requirements OLD and HIDDEN
Cisco Installation FAQs
Realtime Metrics
HTML Chronicall Realtime Metric Definitions
Java Chronicall Realtime Metric Definitions
Realtime Filter Criteria Definitions
Realtime Wallboard Widgets - Java
Realtime Wallboard Widgets - HTML
Realtime Duration Definitions
Realtime Miscellaneous Definitions
Agent Dashboards
Dashboard Values
Account Codes
Adding Notes to Calls
Reason Codes
Busy Codes
Group Logout Reason Codes
Extension Logout Reason Codes
Desktop Presence Tool
Agent Dashboards Overview
Contact Center (Multimedia)
Contact Center (Multimedia) Overview
Create a Contact Center (Multimedia) Skill
Queue Callbacks Ports - How They Work
Queue Callback - Quick Start Guide
Queue Callback Events
Queue Callback Realtime Definitions
Contact Center (Multimedia) Realtime Definitions
Best Practices for Service Restarts for Contact Center (Multimedia) Agents
Licensed Skills-Based Agents
Web Chat Overview
Setting Up and Using Web Chat
Set Up and Use Contact Center Agent Client (CCAC)
Setting Up Chronicall to Use WebRTC
Setting Up a Queue Callback
Accessing Wallboard in Contact Center Agent Client
Using WebRTC
Busy on Held for Agents (Java Version)
Configuring After Call Work and Missed Call Work
Creating a Language Pack (Java Version)
Language Pack Scripts
Contact Center (Multimedia) Routing Algorithms
Changing an Agent's Chat Nickname in Web Chat
Contact Center (Multimedia) Reason Codes
Contact Center Agent Values in HTML Wallboards
Warm Transfer on WebRTC
Availability Tiers
IP Office Single Sign-On
Configuring Random Queue Music
Agent Management
User Accounts
Agent Roles
Agent Licenses
Licensed Realtime Agents
Licensed Desktop Agents
Refresh Agents and Groups
Licensing Agents (Java Version)
Licensing Users in HTML
Administration
System Settings (Avaya IP Office)
Alerts and Triggers
Manage Backups
Creating and Resetting Desktop Password
Refresh Agents and Groups
Manage Call Cost Profiles
Changing Standard Report/Realtime Language
Restricted View
Swapping Out Serial Keys
Implementing the Privacy Blacklist to Hide Specific Callers Within Cradle to Grave
GDPR Privacy Tool Retention Policy
Disabling Username Suggestions
Caller Name Override
Report on Hunt Group Login/Logout (Avaya IX Workplace)
Restore a Backup
Perform an Unscheduled Backup
VRTX
VRTX Overview
VRTX Configuration
Chronicall Desktop
Chronicall Desktop - Overview
Chronicall Desktop Application Windows Installation
Chronicall Desktop for Mac - Installation/Configuration
Emergency Notifications
Function of Chronicall Browserless
Functions of the Chronicall Desktop
Security
User Accounts
How to Encrypt Recordings
Xima Software GDPR Compliance
Privacy Configuration (GDPR)
Configuring SSL/TLS
APIs
Click to Dial
Recording Data
Historical Call Data
Recording Pause/Resume
Realtime Data
Realtime Data over WebSocket
Screen Pop Profile
WebService Integration
Web Chat Javascript API
Web Chat Cloud Service Integration
Glossary
API Overview
Obtaining a Recording/Call Key
Accessing an Authentication Key
Configuring a Service User
Licensing Requirements
API Article Summary
Using APIs
Testing API Functionality
Realtime Data Example
Click To Dial Example
Recording Data Example
Historical Call Data Example
Obtaining a Recording/Call Key Example
Agent Recording Pause/Resume Example
Websocket Realtime Data Example
Agent Dashboards API
Suggest Edits
Updated almost 4 years ago
