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Feature Report Metric Definitions

Getting Started

  • Chronicall Guide Home
  • Product Overview
  • Training

Reports

  • Reports Overview
  • List of Standard Reports
  • Cradle to Grave
    • Cradle to Grave - Quick Start Guide
    • Cradle to Grave Filter Definitions
    • Cradle to Grave Terminology
    • How to Adjust Column Layouts
    • Hidden Fields in Cradle to Grave
    • Cradle to Grave - Saving Filters
    • Extension Override Feature
  • Run Report
    • 911 Calls
    • Advanced Timeframe
    • Abandoned Calls
    • Account Code Summary
    • Agent Call and Chat Performance Summary
    • Agent Call Cost
    • Agent Call Cost Summary
    • Agent Calls
    • Agent Call Summary
    • Agent Call Volume
    • Agent Chat Summary
    • Agent Event Summary
    • Agent Inbound Calls
    • Agent Inbound Summary
    • Agent Outbound Calls
    • Agent Outbound Summary
    • Agent Performance Summary
    • Agent Realtime Feature Trace
    • Agent Reason Code Trace
    • Agent Scorecard Summary - {Campaign}
    • Agent Summary by Group
    • Agent Talking Summary
    • Agent Time Card
    • Agent Transfer Summary
    • Base System Totals
    • Calls by Account Code
    • Callback Details
    • Call Details
    • Call Details (Basic)
    • Call Direction Summary
    • Calls by Call Direction
    • Calls by Caller ID
    • Calls by Campaign - {Campaign}
    • Calls by External Party
    • Campaign Summary - {Campaign}
    • Chat Volume
    • Conference Calls
    • Emergency Calls
    • Event Sequence Call List
    • Event Sequence Calls by Agent
    • Excessive (Event Type) by Agent
    • Excessive (Event Type) by Group
    • External Number Summary
    • Group Abandoned Calls
    • Group Chat Queue Summary
    • Group Chat Summary
    • Group Event Summary
    • Group Presented Calls
    • Group Scorecard Summary - {Campaign}
    • Group Summary
    • Group Summary by Agent
    • Inbound Caller ID Summary
    • Inbound Call Performance
    • Inbound Calls by Local Number
    • Inbound Call Service Level
    • Inbound Call Summary
    • Inbound Group Summary
    • Local Number Inbound Summary
    • Lost Call Summary
    • Outbound Calls by External Party
    • Outbound Call Summary
    • Queued Calls by Group
    • Queued Call Volume
    • Queued Summary by Group
    • Roles Call Cost
    • Roles Call Cost Summary
    • Scores by Agent - {Campaign}
    • Scores by Group - {Campaign}
    • Skill Queue Callback Summary
    • Skill Queue Call Volume
    • Reason Code Report
    • Tag Summary
    • Trunk Usage by Time
    • Trunk Usage Summary
  • Schedule Report
  • How to Import / Export Reports
    • How to Export a Report
    • How to Import a Report
  • Manage Call Cost Profiles
  • Abandoned Calls vs. Missed Calls
  • Avaya Communication Manager Reports
    • Call Detail View
    • CDR Reports
    • CM Reports
    • Group Summary by Station and Agent
    • Inbound Calls by VDN
    • Station and Agent Calls Report
    • Station and Agent Call Summary
    • Station and Agent Call Volume
    • Station and Agent Event Summary
    • Station and Agent Inbound Calls
    • Station and Agent Inbound Summary
    • Station and Agent Outbound Calls
    • Station and Agent Outbound Summary
    • Station and Agent Performance Summary
    • Station and Agent Realtime Feature Trace
    • Station and Agent Reason Code Trace
    • Station and Agent Summary by Group
    • Station and Agent Talking Summary
    • Station and Agent Time Card
    • Station and Agent Transfer Summary
    • System Inbound Call Performance
    • VDN Inbound Summary

Custom Reports

  • Report Styles
  • Create Report
  • Editing Reports
  • Creating Custom Formulas
  • Advanced Criteria Editor
  • The Event Sequence Editor
  • Creating a Parameter
  • Creating a Post-Call Survey
  • Creating a Custom Report Skin

Custom Report Values

  • Report Filter Criteria
  • Agent Report Metric Definitions
  • Account Code Report Metric Definitions
  • Call Direction Report Metric Definitions
  • Call Report Metric Definitions
  • Caller ID Report Metric Definitions
  • Event Report Metric Definitions
  • External Number Report Metric Definitions
  • Feature Report Metric Definitions
  • Group Report Metric Definitions
  • Local Number Report Metric Definitions
  • "None" Report Metric Definitions
  • Reason Code Report Metric Definitions
  • Role Report Metric Definitions
  • Scorecard Campaign Report Metric Definitions
  • System Report Metric Definitions
  • Tag Report Metric Definitions
  • Time Report Metric Definitions
  • Trunk Report Metric Definitions

Recording

  • Recording Library Overview
  • Listen to Recordings
  • Additional Recording Functions
  • View Active Recordings
  • Manage Pause Permissions
  • Manage Recording Rules
  • Creating a Scorecard Campaign
  • Scoring a Call with Scorecards
  • Configuring Recording Library
  • Configuring Storage Pools
  • VRTX Configuration
  • VRTX Live Listen
  • Configuration of SFTP for Windows
  • Adding Users to the Cisco UCM Recording Configuration

Realtime Displays

  • Realtime Overview
  • Agent Timeline
  • Group Timeline
  • Building a Wallboard
  • Using Pre-built Wallboards
  • Realtime Alerts and Triggers
  • How to Offload Realtime Accumulators from Chronicall onto the Realtime Node?

Realtime Metrics

  • Java Chronicall Realtime Metric Definitions
  • Realtime Wallboard Widgets - Java

Dashboards

  • Dashboard Values
  • Account Codes
    • Adding Notes to Calls
  • Reason Codes
    • Busy Codes
    • Group Logout Reason Codes
    • Extension Logout Reason Codes
  • Desktop Presence Tool
  • Manage Recording Rules
  • Agent Dashboards Overview

Multimedia

  • Multimedia Overview
  • Create a Multimedia Skill
  • Queue Call Backs Ports - How They Work
    • Queue Callback - Quick Start Guide
    • Queue Callback Events
    • Queue Callback Realtime Definitions
  • Multimedia Realtime Definitions
  • Best Practices for Service Restarts for Multimedia Users
  • Licensed Skills-Based Agents
  • Web Chat Overview
  • Multimedia Installation Guide
  • How to Set Up a Queue Callback
  • Busy on Held for Agents
  • How to Configure After Call Work and Missed Call Work
  • Creating a Language Pack
  • Multimedia Routing Algorithms

User Management

  • User Accounts
  • User Roles
  • User Licenses
  • Licensed Realtime Agents
  • Licensed Dashboard Agents
  • Licensed Skills-Based Agents
  • Refresh Users and Groups
  • How to License Agents

Administration

  • System Settings (Avaya IP Office)
  • Alerts and Triggers
  • Manage Backups
  • Creating and Resetting Desktop Password
  • Refresh Users and Groups
  • Manage Call Cost Profiles
  • Changing Standard Report/Realtime Language
  • Restricted View
  • How to Add Recently Purchased Chronicall Licenses
  • Restore a Backup
  • Perform an Unscheduled Backup

VRTX

  • VRTX Overview
  • VRTX Configuration
  • Manage Recording Rules

Installation

  • Avaya IP Office - Server Installation
  • Avaya IP Office - Server Requirements
  • Avaya CM Server Requirements
  • Avaya CM - Server Installation
  • Cisco - Server Installation
  • Cisco Server Requirements
  • Mitel MiVoice Connect (ShoreTel) - Server Installation
  • Mitel MiVoice Connect Server Requirements
  • Multimedia Installation Guide - Avaya IPO
  • Updating Chronicall
  • Stopping and Starting Chronicall Services
  • Mitel MiVoice (ShoreTel Connect) ECC Integration
  • Single SIP Extension
  • IP Office SIP Recording
  • Routing by Short Code and Tag Identifiers
  • Linux Fresh Installation Guide
  • Setting Up Auto Answer for Agents on IP Office
  • Shoretel ECC Integration - Realtime Setup
  • Configure Cisco Unified Application User
  • Cisco UCM Central Recording Configuration - Manual Setup (Advanced)
  • MiVoice or MiCloud Connect Compatibility

Chronicall Desktop

  • Chronicall Desktop - Overview
  • Chronicall Desktop Applications for Windows - Installation / Configuration
  • Chronicall Desktop for Mac - Installation / Configuration
  • Emergency Notifications
  • Agent Chat and File Transfer Tool
  • Function of Chronicall Browserless
  • Functions of the Chronicall Desktop

Security

  • User Permissions
  • How to Encrypt Recordings
  • Xima Software GDPR Compliance
  • Privacy Configuration (GDPR)

TROUBLESHOOTING

  • TAPI Issue When Running Chronicall On Mitel MiVoice Connect
  • Data Grid: Not Connected Error, or Data Grid Refuses to Start
  • Troubleshooting Shoretel TSAPI Recording
  • Cisco UCM Troubleshooting Recordings
  • Postgres Database Service Won't Start
  • How to Test Cisco CDR Connection
  • Cisco UCM Not Logging: How to Trouble Shoot
  • Missing Recordings - Cisco
  • Shoretel PRI Trunk Configuration
  • Cisco Unified Communication Manager BIB Recording Troubleshooting Guide | Recordings Not Showing Up
  • Error Running Report
  • Chronicall Stopped Logging From UCCX
  • Cisco Codec Guidelines

Feature Report Metric Definitions

This article is a comprehensive list of available values and their definitions that you may choose from when creating a custom Feature report.

    • Agent
    • Duration
    • Enabled
    • End Time
    • Feature ID
    • Feature Type
    • Group
    • Reason Code
    • Start Time
    • Value 1
    • Value 2