This rows column displays the Call ID for each call. A Call ID is an ID number that corresponds to the calls within the Chronicall database.
This column shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party. (The person calling in.)
- For outbound calls, this is the dialed party number. (The number your agents dialed.)
- For internal calls, this field is blank.
This column shows the name of the city and state/province/country from which the external party is calling or receiving the call.
This columns shows a check mark if the given call was answered; shows blank if the call was not answered.
This column shows the time it took for the given call to be answered. Time to answer is defined as the time between the call reaching the phone system and the first Talking event of the call.
- This column only applies to Inbound calls.
This column shows the entire amount of time between when the call started and ended. This is how long the call lasted.
This column shows the date and time that the given call started. (Typically formatted as 11 Dec 2021 1:34:43)
Updated over 2 years ago