Avaya IP Office - Server Requirements

This provides information for all Chronicall / Avaya Call Reporting server requirements, as of 4.0, for an Avaya IP Office PBX.


  • Downloadable setup file


  • PostgreSQL

Web Server

  • Apache Tomcat

User Interface

  • Web Interface and Chronicall Desktop Application

Avaya IP Office

  • Release 4.0 - 9.1

IP Office Connection

  • Release 4.0 - 9.1 - System Monitor
  • Release 10.0 and above - Devlink3.
  • Note: Devlink3 requires Avaya CTI Link License

Avaya Licenses Required

  • IP Office 10.0 + - CTI Link License

Virtual Machine

  • VM Ware

User PC Requirements

  • Windows 8 or higher; 32/64-bit Linux
  • Internet Explorer
  • Java 7 or above
  • Javascript enabled

Recording Storage

The following chart details the number of days until the disk drive is filled up
from recording. Use this information to determine your company’s needs.

Memory1 Agent5 Agents10 Agents25 Agents50 Agents
32 GB700140702814
250 GB5,4611,092546218109
500 GB10,9222,1851,092437218
1000 GB21,8454,3702,185875437

Assume 8 hours per agent, per day

Chronicall Server Requirements


Installation Location

Chronicall cannot be installed on the same PC/Server as IP Office Server Edition or the Application Server.

  • Windows 7 or higher; Windows Server 2008 or higher; 32/64-bit Linux
  • 250 GB or more of available disk space
  • Quad Core CPU (minimum)

Note: The chart below shows the amount of RAM required per Realtime Agent Seat.

1-1010-2526-5051-250250+ Agents
RAM4GB4GB6GB8GB8GB & 2nd server for Realtime Node Software

VRTX CPU & Server Requirements


SIP Trunk Utilization

If you are utilizing a SIP trunk, it is recommended (but not required) that a Port Mirror be utilized.

Note: It is recommended that no more than two devices are attached to the Chronicall Server. If more than two VRTX devices are needed, be sure that they are attached to separate, stand-alone servers. Three VRTX devices are supported per server. If encrypting recordings, additional memory may be needed. Refer to the chart below for memory requirements for the amount of VRTX devices and Recording Ports (RP)

1 VRTX - 10 RP:
* Standard Chronicall Server Specs
1 VRTX 11-23 RP:
* Single Chronicall PC w/2 GB RAM
2 VRTX up to 25 RP:
Single Chronicall PC w/2 GB RAM
Octa Core Processor/1 PC for Chronicall
* 1 PC for Recording
2 VRTX up to 46 RP:
1 PC for Chronicall
1 PC w/ 6 GB RAM & Quad Core CPU
3 VTRX up to 69 CPU:
PC w/ minimum Chronicall specs
PC w/8 GB Ram and Octa Core CPU

Minimum versus Recommended Server Specs