This column shows the Feature ID associated with the agent's feature within the Chronicall database
This column shows the type of feature that corresponds to the ID. The standard report will display Extension login, Group login, or Do Not Disturb (AUX).
This column shows the reason code that is assigned to the feature.
Reason Codes provide further information into why your agents are on Do Not Disturb (AUX) and to why they're logging out of their group(s) and/or extension. You can learn how to create a customized list of reasons by clicking here.
It's important to note that the Reason Code lists will only be presented to users that have the Agent Dashboard license assigned to them.
Additionally, the users will only have access to the Reason Codes if they are signed into the Chronicall Desktop. If the Chronicall Desktop application has not been installed, you can learn how to do so by clicking here.
This column displays the group that was associated with the feature. Typically this will display the group when the agent logs into/out of a specific group.
This column shows the start time of the feature. (e.g., Group/Extension login, Do Not Disturb (AUX), etc.) (Format: 21 Apr 2011 17:13:37)
This column shows the end time of the feature. (e.g., Group/Extension login, Do Not Disturb (AUX), etc.) (Format: 21 Apr 2011 17:13:37)
This column shows the total duration of time the agent spent in the given feature.
Updated over 2 years ago