Licensed Skills-Based Agents

The Multimedia module requires that the Licensed Skills-Based Agent be assigned a Realtime Agent Seat license, Agent Dashboard license, and a Skills-Based Agent license.

Assigning Skills-Based Agent Seat License

If you have purchased the Chronicall Multimedia module, you will need to assign the Chronicall Skills Based Agent Seat license to the desired agents. Once the agent has been assigned the Skills Based Agent seat license, they can then be configured as part of a Skill.

To assign Skills-Based Agent seat license

  1. In the Chronicall Main Menu, go to the "User Management" section and select "Licensed Voice Agents."
  2. You should now see a window that says "Select Users," followed by a list of the extensions/users that have been pulled over from your phone system.
  1. You will now be able to select the users to whom you would like to assign the Skills-Based Agent Seat License. By default you will be selecting individual users. You can also do entire groups by dropping the drop down box from "View by Agent" to "View by Group."

Once you've selected the desired users, hit "Okay," and your licenses are now assigned!