Displays the call's Call ID. A Call ID is an ID number that corresponds to the calls within the database.
Shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party.
Shows the phone number of the internal party associated with this call.
- For inbound calls, this shows the dialed party number.
Shows the first Hunt group that participated in the given call.
Shows the first agent that was a receiving party of an event in the given call.
This shows a check-mark if the given call was answered, and shows blank if the call was not answered.
Shows the time it took for the given call to be answered. Time to answer is defined as the time between the call reaching the phone system and the first talking event of the call.
- This column only applies to Inbound calls.
- By default, this column includes Auto Attendant events and other events that are not associated with any particular agent or group.
Shows the total duration of all talking events in the given call.
Shows the date and time that the given call started.
Shows the entire amount of time between when the call started and ended. This is how long the call lasted.
Updated about 4 years ago