Campaign Summary - {Campaign}

The Campaign Summary report reports on the selected Scorecard Campaigns and displays the number of completed recordings scored and composite score of the recordings scored.

The Campaign Summary is a Summary report. This means that each Scorecard Campaign selected will be displayed on its own individual line next to its specific statistics for the given report.

This is a Campaign report, meaning that it requires the Chronicall Recording Library module.

Additionally, in order for the report to provide any information, a Scorecard Campaign must be created and must provide recordings as part of the Campaign in order for the report to provide any information. To learn how to create a Scorecard Campaign, click here.

Scorecards provide the ability to create a series of questions wherein the manager may evaluate the agent(s)/group(s) performance based on the recordings that coincide with the scorecard. Once a call has been scored, you may then run a report that will provide the scored call statistics.



Column Descriptions

Scorecard Campaign

Displays the name title of the selected Scorecard Campaigns

Scorecards Scored

Displays the total number of scorecards scored for the coinciding campaign

Composite Score

Shows the combined average for all question scores for the campaign.