Call ID that corresponds to the call within Cradle To Grave and the database.
This shows the first user who dialed on an internal, outbound, or intersite call. This is the user who initiated the call.
This shows the phone number of the external party associated with the given phone call.
- For inbound calls, this is the number of the calling party.
- For outbound calls, this is the dialed party number.
- For internal calls, this field is blank.
This shows the date and time that the given call started.
This shows the time that the given call ended.
This shows the entire amount of time between when the call started and ended. This is how long the call lasted.
When an user dials 911 and hangs up shortly after dialing, the IP Office ends the call prior to switching the call from internal to external. For calls to show up in this report, the user must stay on the phone long enough for the IP Office to change the direction of the call to outbound.
Updated about 4 years ago