Outbound Call Summary

The Outbound Call Summary report provides a summary of statistics for the outbound calls made by the selected agents for the selected time interval. Columns featured are Total Calls, Dialing, Talking, and Call Duration.

The Outbound Call Summary is a Time Interval report. This means that the report lists performance-related outbound call statistics for various time intervals (i.e., hours of day, minutes of hour, days of week, months of year, etc.). The desired time interval can be selected when running the report. The default time interval for this report is "Hours of Day."