Data Grid: Not Connected Error, or Data Grid Refuses to Start

Datagrid Not Launching

For when you've updated to a Chronicall 3.12 update or below, and the Datagrid doesn't launch.

Cause

Normally we can resolve this issue by stopping all services, closing any stuck Datagrid processes in Task Manager, then restarting services. Try that first, as that's usually the fix.

If that doesn't work, it may be tied to a corrupt node.pid file looking for more than one instance of Datagrid, as verified in the Tomcat logs via the error below.

• Ensure only one instance is running by killing the PID in: C:\Program Files (x86)\Xima Software\Chronicall\.chronicall\node.pid

Resolution

Recreate the node.pid File

1. Stop the Chronicall services and all Chronicall-related processes.
2. Delete the node.pid file at the relevant location below:
   • C:\Program Files (x86)\Xima Software\Chronicall\.chronicall\node.pid
   • C:\Program Files\Chronicall\.chronicall\node.pid
3. Start all Chronicall services back up to recreate node.pid.
4. Log into Chronicall and verify the Datagrid is connecting.
5. You may also be having an issue with the local antivirus software blocking the Datagrid from launching. Please have the customer disable the A/V and try launching again.