Reports Overview

This gives an overview of what Reports has to offer, including how to run and create reports within Chronicall.

Report Types

There are a few different types of reports inside Chronicall.

Standard Reports

The Standard Reports module gives you access to over fifty call reports for you to choose from as well as the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.

Reports can be viewed or saved in many standard formats:

  • Adobe Reader (.pdf)
  • Microsoft Excel (.xls/.csv)
  • (.odt)
  • IE / Firefox / Chrome / Opera / Safari (.html)

Custom Reports

If you need to find unique report information that isn't covered by our Standard Reports, the Custom Reports module will give you the tools you need to sculpt reports to your liking. You can do this by either editing our existing reports, or creating your own reports.

Because you know your business better than we do, we've made it easy to create, edit, and share any report you can imagine. Chronicall's custom report creator walks you through the simple step-by-step process of creating useful reports. You choose your rows and columns as well as filters to help you pinpoint the information you need. Every aspect of the report's layout and function, including the report summaries you want to display, the order of columns, the sorting method used to organize rows, and the data used to create each graph is under your control.

Understanding Your Data

The data that powers all Chronicall reports is provided by the Cradle To Grave system that monitors and stores any phone transaction that occurs inside your system.