For AI agents: visit https://guide.ximasoftware.com/v3.12/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.
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v3.12
Guides
Call Detail View
Call Detail View
Getting Started
Chronicall Guide Home
Product Overview
Training
Reports
Reports Overview
List of Standard Reports
Cradle to Grave
Cradle to Grave - Quick Start Guide
Cradle to Grave Filter Definitions
Cradle to Grave Terminology
How to Adjust Column Layouts
Hidden Fields in Cradle to Grave
Cradle to Grave - Saving Filters
Extension Override Feature
Run Report
911 Calls
Advanced Timeframe
Abandoned Calls
Account Code Summary
Agent Call and Chat Performance Summary
Agent Call Cost
Agent Call Cost Summary
Agent Calls
Agent Call Summary
Agent Call Volume
Agent Chat Summary
Agent Event Summary
Agent Inbound Calls
Agent Inbound Summary
Agent Outbound Calls
Agent Outbound Summary
Agent Performance Summary
Agent Realtime Feature Trace
Agent Reason Code Trace
Agent Scorecard Summary - {Campaign}
Agent Summary by Group
Agent Talking Summary
Agent Time Card
Agent Transfer Summary
Base System Totals
Calls by Account Code
Callback Details
Call Details
Call Details (Basic)
Call Direction Summary
Calls by Call Direction
Calls by Caller ID
Calls by Campaign - {Campaign}
Calls by External Party
Campaign Summary - {Campaign}
Chat Volume
Conference Calls
Emergency Calls
Event Sequence Call List
Event Sequence Calls by Agent
Excessive (Event Type) by Agent
Excessive (Event Type) by Group
External Number Summary
Group Abandoned Calls
Group Chat Queue Summary
Group Chat Summary
Group Event Summary
Group Presented Calls
Group Scorecard Summary - {Campaign}
Group Summary
Group Summary by Agent
Inbound Caller ID Summary
Inbound Call Performance
Inbound Calls by Local Number
Inbound Call Service Level
Inbound Call Summary
Inbound Group Summary
Local Number Inbound Summary
Lost Call Summary
Outbound Calls by External Party
Outbound Call Summary
Queued Calls by Group
Queued Call Volume
Queued Summary by Group
Roles Call Cost
Roles Call Cost Summary
Scores by Agent - {Campaign}
Scores by Group - {Campaign}
Skill Queue Callback Summary
Skill Queue Call Volume
Reason Code Report
Tag Summary
Trunk Usage by Time
Trunk Usage Summary
Schedule Report
How to Import / Export Reports
How to Export a Report
How to Import a Report
Manage Call Cost Profiles
Abandoned Calls vs. Missed Calls
Avaya Communication Manager Reports
Call Detail View
CDR Reports
CM Reports
Group Summary by Station and Agent
Inbound Calls by VDN
Station and Agent Calls Report
Station and Agent Call Summary
Station and Agent Call Volume
Station and Agent Event Summary
Station and Agent Inbound Calls
Station and Agent Inbound Summary
Station and Agent Outbound Calls
Station and Agent Outbound Summary
Station and Agent Performance Summary
Station and Agent Realtime Feature Trace
Station and Agent Reason Code Trace
Station and Agent Summary by Group
Station and Agent Talking Summary
Station and Agent Time Card
Station and Agent Transfer Summary
System Inbound Call Performance
VDN Inbound Summary
Custom Reports
Report Styles
Create Report
Editing Reports
Creating Custom Formulas
Advanced Criteria Editor
The Event Sequence Editor
Creating a Parameter
Creating a Post-Call Survey
Creating a Custom Report Skin
Custom Report Values
Report Filter Criteria
Agent Report Metric Definitions
Account Code Report Metric Definitions
Call Direction Report Metric Definitions
Call Report Metric Definitions
Caller ID Report Metric Definitions
Event Report Metric Definitions
External Number Report Metric Definitions
Feature Report Metric Definitions
Group Report Metric Definitions
Local Number Report Metric Definitions
"None" Report Metric Definitions
Reason Code Report Metric Definitions
Role Report Metric Definitions
Scorecard Campaign Report Metric Definitions
System Report Metric Definitions
Tag Report Metric Definitions
Time Report Metric Definitions
Trunk Report Metric Definitions
Recording
Recording Library Overview
Listen to Recordings
Additional Recording Functions
View Active Recordings
Manage Pause Permissions
Manage Recording Rules
Creating a Scorecard Campaign
Scoring a Call with Scorecards
Configuring Recording Library
Configuring Storage Pools
VRTX Configuration
VRTX Live Listen
Configuration of SFTP for Windows
Adding Users to the Cisco UCM Recording Configuration
Realtime Displays
Realtime Overview
Agent Timeline
Group Timeline
Building a Wallboard
Using Pre-built Wallboards
Realtime Alerts and Triggers
How to Offload Realtime Accumulators from Chronicall onto the Realtime Node?
Realtime Metrics
Java Chronicall Realtime Metric Definitions
Realtime Wallboard Widgets - Java
Dashboards
Dashboard Values
Account Codes
Adding Notes to Calls
Reason Codes
Busy Codes
Group Logout Reason Codes
Extension Logout Reason Codes
Desktop Presence Tool
Manage Recording Rules
Agent Dashboards Overview
Multimedia
Multimedia Overview
Create a Multimedia Skill
Queue Call Backs Ports - How They Work
Queue Callback - Quick Start Guide
Queue Callback Events
Queue Callback Realtime Definitions
Multimedia Realtime Definitions
Best Practices for Service Restarts for Multimedia Users
Licensed Skills-Based Agents
Web Chat Overview
Multimedia Installation Guide
How to Set Up a Queue Callback
Busy on Held for Agents
How to Configure After Call Work and Missed Call Work
Creating a Language Pack
Multimedia Routing Algorithms
User Management
User Accounts
User Roles
User Licenses
Licensed Realtime Agents
Licensed Dashboard Agents
Licensed Skills-Based Agents
Refresh Users and Groups
How to License Agents
Administration
System Settings (Avaya IP Office)
Alerts and Triggers
Manage Backups
Creating and Resetting Desktop Password
Refresh Users and Groups
Manage Call Cost Profiles
Changing Standard Report/Realtime Language
Restricted View
How to Add Recently Purchased Chronicall Licenses
Restore a Backup
Perform an Unscheduled Backup
VRTX
VRTX Overview
VRTX Configuration
Manage Recording Rules
Installation
Avaya IP Office - Server Installation
Avaya IP Office - Server Requirements
Avaya CM Server Requirements
Avaya CM - Server Installation
Cisco - Server Installation
Cisco Server Requirements
Mitel MiVoice Connect (ShoreTel) - Server Installation
Mitel MiVoice Connect Server Requirements
Multimedia Installation Guide - Avaya IPO
Updating Chronicall
Stopping and Starting Chronicall Services
Mitel MiVoice (ShoreTel Connect) ECC Integration
Single SIP Extension
IP Office SIP Recording
Routing by Short Code and Tag Identifiers
Linux Fresh Installation Guide
Setting Up Auto Answer for Agents on IP Office
Shoretel ECC Integration - Realtime Setup
Configure Cisco Unified Application User
Cisco UCM Central Recording Configuration - Manual Setup (Advanced)
MiVoice or MiCloud Connect Compatibility
Chronicall Desktop
Chronicall Desktop - Overview
Chronicall Desktop Applications for Windows - Installation / Configuration
Chronicall Desktop for Mac - Installation / Configuration
Emergency Notifications
Agent Chat and File Transfer Tool
Function of Chronicall Browserless
Functions of the Chronicall Desktop
Security
User Permissions
How to Encrypt Recordings
Xima Software GDPR Compliance
Privacy Configuration (GDPR)
TROUBLESHOOTING
TAPI Issue When Running Chronicall On Mitel MiVoice Connect
Data Grid: Not Connected Error, or Data Grid Refuses to Start
Troubleshooting Shoretel TSAPI Recording
Cisco UCM Troubleshooting Recordings
Postgres Database Service Won't Start
How to Test Cisco CDR Connection
Cisco UCM Not Logging: How to Trouble Shoot
Missing Recordings - Cisco
Shoretel PRI Trunk Configuration
Cisco Unified Communication Manager BIB Recording Troubleshooting Guide | Recordings Not Showing Up
Error Running Report
Chronicall Stopped Logging From UCCX
Cisco Codec Guidelines
Call Detail View
This gives a summary of what Call Detail View provides as a service.
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