This column shows the Call ID for each call. A Call ID is an ID number that corresponds to the calls within the Chronicall database.
This column shows the phone number associated with whoever initiated the call. For this report, this shows the phone number (provided by the service provider) that is associated with the client calling in.
This column shows the VDN (Vector Directory Number) associated with the call.
This column shows the total time that the call spent ringing to the specified station/agent.
This column shows the total talking duration for the call to the specified station/agent
This column signifies if the call was answered, which means that there was a talking event with the given agent. "True" (or a check mark) means it was answered. "False" (or no check mark) means that it was not answered by the agent.
This column shows the date and time that the given call started. (Format: 21 Apr 2011 17:13:37)
Updated over 2 years ago